Questions, answered.

No. The phone camera opens it, the same way it opens any code. There is nothing to install and nothing to sign into — that is true for the person you give it to, and it is the whole reason the product is built this way.

No. You can design your print in the studio for free without an account. When you are ready to generate it, sign in with Google or create an account with your email and password. If you register by email, confirm your address using the link we send you. Your finished moments stay in that account.

Yes. What comes back is a print-ready composite at the size you chose. Send it to a lab, run it on your own press, or print it at home — the file is yours. It has to be printed at the crop it was compiled from, which is why the studio makes you approve that crop first.

It has to be scannable, which is not the same thing. You choose where it sits — under the photograph, above it, or in any corner — along with its style and the mount colour around it. The camera is taught the finished sheet, so a code sitting on the picture is part of what it recognises rather than a problem for it.

Designing and previewing are free. The studio shows the confirmed price before you approve a purchase, including any extra film charge. You can pay for that moment or use an available moment unit from a pack. Processing starts only after the purchase or unit use is confirmed.

The film still plays. If the camera cannot lock onto the photograph — a very dark room, a plain sky, a print behind glare — it falls back to playing full screen rather than dead-ending. Nobody is ever left looking at a camera view with nothing on it.

The hosted QR experience stays active for five years from generation. After that the link stops showing the moment and the media may move to cold archival storage. We may offer a paid revival later under the price and terms available then.

Each moment includes 2 minutes. A longer film is kept whole when it is within the upload size limit, and the studio shows any extra charge before you generate. It checks your file before purchase, so you can adjust it before paying.

Open your Prints page to check the moment first. If it is still unavailable after the delivery time stated in our Shipping and Digital Delivery Policy, send a support request with your order or payment reference. We will investigate the payment and generation record.

We are inviting photography, print and other creative businesses to use Living Moments with their customers. Send a partner enquiry below with your business name, location and intended use. This is an introduction, not partner registration; our team reviews it before issuing an invitation.

Create or sign in to your Living Moments account, open Account and enter your partner activation code there. It activates partner access on that account. An activation code is not a discount: if you receive a partner promotion code, enter it separately when you buy a moment pack.

Use the support form below and include the email on your account, the affected moment or order reference if you have it, and what happened. Do not include full card details, a UPI PIN, one-time passwords or your account password.