Orders
Shipping and Digital Delivery Policy
Living Moments is a digital-only service and does not ship a physical product. This policy explains what is delivered, when it should be ready and how long the QR experience remains active.
No physical shipping
We do not manufacture, courier or deliver a physical print. No shipping charge or delivery address is required for the service. You may download the generated print-ready file and arrange printing yourself.
What is delivered
A successful generation provides a print-ready composite, a QR asset where available, and a hosted viewing experience connected to the generated QR link. The exact design and media are based on the files and settings you approve before generation.
Delivery time
Most generations finish within about 30 minutes. Please allow up to 24 hours after successful payment and valid media submission. Large files, connection problems, retries or service incidents may extend the time.
Delivery is complete when the generated moment becomes available in your account. Keep access to the sign-in account used for the purchase.
What we need from you
You are responsible for uploading supported files, maintaining a reliable connection during upload, approving the correct photograph and crop, and supplying media you are authorised to use. A delay caused by missing, invalid or unauthorised material is not a delivery failure.
Active hosting period
The hosted QR experience remains active for 5 years beginning when the moment is generated and available. Printing or downloading the composite does not extend that period.
After active hosting
When active hosting ends, the QR link stops presenting the moment and its media may move to cold archival storage. We may later offer paid revival under the price, terms and technical availability then in effect. Revival is not included in the original generation price and is not guaranteed indefinitely.
If delivery fails
If a valid paid generation is still unavailable after 24 hours, contact support@livingmoments.app with the account email and order or payment reference. We will investigate and, where appropriate, complete the generation, provide another remedy or refund the payment under the Cancellation and Refund Policy.